One workforce, configured for how your business serves customers

E-commerce & retail

The AI workforce resolves

• Product, size and stock questions from your catalogue knowledge
• Order, payment and delivery status after verification
• Return windows, exchange and refund policy questions
• Damaged or wrong items: ticket with the facts gathered
• Refund requests filed for your approval

Always goes to your team

• Disputes and chargebacks
• Goodwill gestures and discounts
• Anything the customer asks a person for

Logistics & delivery

The AI workforce resolves

• Shipment tracking and estimated delivery dates
• Delivery exceptions with the carrier’s own notes
• Coverage areas, pricing and pickup policies
• Claims for lost or damaged parcels opened as tickets

Always goes to your team

• Address changes and re-routing
• Compensation decisions
• Complaints about riders or staff

Fintech & payments

The AI workforce resolves

• Transaction and transfer status from your records
• Explanations of fees, limits and processing times
• Failed-payment guidance from published help content
• Escalation packets with the facts for your team

Always goes to your team

• Account access and identity changes
• Suspected fraud and disputes
• Any movement of money

Service businesses

The AI workforce resolves

• Opening hours, locations, prices and policies
• Booking and appointment questions from your knowledge
• Complaints captured as tickets with context
• After-hours replies that set the right expectations

Always goes to your team

• Cancellations and refunds
• Sensitive or upset customers
• Requests outside your published policies