AI customer service workforce

A team of AI agents that resolves customer requests — not just replies to them.

Orkesta gives your business specialised AI agents that answer questions from your own knowledge, look up real records, open tickets, file requests for approval and hand complex cases to your team — on WhatsApp and your website, around the clock.

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Answers grounded in your own policies
Real lookups in your business systems
Human approval for sensitive actions
English and Nigerian Pidgin

Do you deliver to Ibadan, and how much is it?

Yes — deliveries outside Lagos take 3–5 working days and cost ₦4,500. Orders above ₦50,000 ship free.

Answered from your delivery policy

My order OK-1008 hasn’t arrived. kelechi@example.com

Your payment is confirmed. It missed the Owerri line-haul and is now due tomorrow — tracking KWK-45001.

Verified in your store

The blender came broken. I want my money back.

I’m sorry about that. I’ve sent your refund request (RF-3F9A21C0) to the team for review.

Filed for your approval

I need to speak to a manager.

Of course — I’m passing you to a member of our team, who will reply here shortly.

Handed to your team

Customer service is more than answering questions

Customers ask about products and policies, chase orders and payments, report problems and ask for refunds — on WhatsApp, on your website, at any hour. Chatbots that only match FAQs leave the hard part to your team. Orkesta coordinates specialised agents that complete the work within the permissions you set.

Coordinator

Reads every message, works out what the customer needs and how urgent or sensitive it is, and routes it — or hands it straight to a person.

Support agent

Answers questions about products, prices, opening hours, delivery areas, returns and policies — only from knowledge you have published.

Records agent

Looks up orders, payments, deliveries and accounts in your systems after verifying the customer, and reports exactly what it finds.

Resolution agent

Handles complaints, damaged or wrong items, returns and refunds: opens tickets and files requests that wait for your approval.

Built to be trusted with your customers

Every question, one inbox

Website chat and WhatsApp conversations land in one shared inbox with history, notes, assignment and status.

People stay in control

Take over any conversation in one click and the AI stops instantly. Sensitive or unclear cases come to you with a summary.

Grounded, never guessed

Answers cite your published knowledge or verified records. When the information is not there, the AI asks or escalates.

Approvals for sensitive actions

Refunds and other high-impact actions are requests, not actions. You decide from a queue with the evidence in front of you.

Measure real resolution

See what was resolved, what was escalated and why, response times, costs per model, and the questions your knowledge base cannot yet answer.

Choose your AI models

Run each agent on OpenAI, Anthropic, DeepSeek or xAI models, test changes against safety scenarios, and roll back in one click.

Made for businesses with busy customer lines

Starting with Nigerian businesses, built to grow across Africa.

E-commerce & retail

Product questions, order status, delivery delays, returns and refunds.

Logistics & delivery

Shipment tracking, pickup scheduling questions, delivery exceptions and claims.

Fintech & payments

Transaction status, failed payments, account questions — with strict escalation of anything sensitive.

Service businesses

Bookings, opening hours, pricing, policies and complaint handling.

Explore solutions

Live in an afternoon

1
Add your knowledge
FAQs, policies and documents. Review, then publish.
2
Connect your systems
Your store or records system, website chat and WhatsApp Business.
3
Set the rules
Which agent does what, which tools it may use, and what needs approval.
4
Test, then go live
Safety scenarios run before any change is published. Switch on when ready.

Give every customer a fast, correct answer — day and night.

See the AI workforce handle real support, order and refund scenarios in a live demo.

Book a demo Start free