About us

Helping African businesses serve every customer well

Orkesta is built by [Registered company name] Ltd, a technology company based in Lagos, Nigeria.

The problem we are solving

Growing businesses face rising customer service demand across WhatsApp, website chat and email. Many struggle with slow responses, repetitive questions, scattered customer information and high support costs — and service quality slips exactly when the business is growing fastest.

Traditional help-desk software helps people manage conversations; basic chatbots only answer FAQs. Businesses need software that goes beyond generating replies to completing customer service tasks — safely, within clear permissions, with people in control.

What we believe

Resolution over replies

We measure success by whether customer issues are actually resolved — not by how many messages a bot sends.

People in control

AI should take the repetitive work off your team and hand them the cases that need judgement — never the other way round.

Verified, not plausible

A confident wrong answer about an order or a refund costs more than a slow right one. Our agents only state what they can verify.

Built for our markets

Nigerian Pidgin, WhatsApp-first customers, bank transfers and USSD, and local logistics realities are first-class concerns, not edge cases.

Where we are going

We are starting with e-commerce businesses in Nigeria and expanding to logistics, fintech and service businesses across Africa. Over time, businesses will delegate increasingly complex customer operations to coordinated AI agents — onboarding, billing and account workflows — while keeping appropriate human oversight.

As we scale, we are investing in evaluation, optimised inference and open-weight models where they measurably improve quality, speed or cost for our customers.

Company details

Registered name: [Registered company name] Ltd
Registration number: RC [CAC RC number]
Registered office: [Registered office address], Lagos, Nigeria
Contact: [hello@your-domain.com]

Work with us

We are partnering with a small group of businesses for our first deployments.

Book a demo Start free